Personal Data Protection Policy

Thank you for viewing this Personal Data Protection Policy (“Privacy Policy”). This Privacy Policy applies to the Centience Pte Ltd (“CT”).

Purpose

This Privacy Policy sets out the ways in which the CT collects, uses, discloses, retains, and/or processes your personal data which may have been or may be collected by the CT in order to carry out our activities and operations; and the measures we take to protect personal data in our possession. This Privacy Policy is designed to meet the requirements of Singapore’s personal data protection laws.

Application of Privacy Policy

This Privacy Policy applies to all CT clients, and content providers. From time to time, the CT will update this Privacy Policy to ensure that it is consistent with any changes in its legal requirements. You are encouraged to periodically review this Privacy Policy to be informed of how the CT is protecting your information and, where appropriate, any updates to this Privacy Policy will be notified to you by email. By using our website or services, becoming a client of the CT, or otherwise providing us with your personal data, you acknowledge that you have read, understood, and also agree to the terms of this Privacy Policy and the collection, use, disclosure and/or processing of your personal data by us as described in this Privacy Policy.

Types of Personal Information Collected

Personal data is any data whether true or not, about an individual who can be identified from that data or from that data and other information to which CT has or is likely to have access to, such as an individual’s home address, telephone number, or a transaction activity in relation to CT’s activities. For instance, when a client registers for an CT event, the client may provide us with identifying information such as (but not limited to) their name, telephone number, and email address. To process payment, a member may provide us with their credit card number and expiry date. When a client applies for membership, we may collect requisite information such as the member’s date of birth, nationality, qualification received, and their employment history.

How We Collect Your Personal Data

We collect personal data about you from various sources. For example, we collect and obtain information:

  1. Directly from You Much of the personal data we collect is provided by you, such as when you apply for career, register for CT’s activities, purchase products and services from the CT, use any of the websites or services provided by the CT, or when you contact us.
  2. Using Online Tracking Technologies such as Cookies Cookies may be used on some pages of our websites. We may use traffic log cookies to identify which pages are being used. Cookies allow our websites to respond to you and can tailor their operations to your needs by gathering and remembering information about your preferences. This helps us analyse data about web page traffic and improve our websites. You can choose to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the features of our websites if cookies are disabled.
  3. From Our Business Partners and from Other Sources We may also receive your personal data from our third party service providers and other sources, which includes business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies.

Collection, Use and Disclosure of Your Personal Data

We may collect, use and/or disclose your personal data for any or all of the following purposes, including:

  1. Providing products and services and fulfilling core business functions:
    1. Operating and allowing access to websites and online service portals operated by CT.
    2. Communicating with you on various matters, including changes to CT activities.
    3. Updating our database with your personal data.
    4. Performing obligations in connection with providing products and/or services requested by you.
    5. Verifying your identity.
    6. Responding to and processing queries, requests, applications, complaints, and feedback.
    7. Processing payment or credit transactions.
  2. Legal obligations:
    1. Performing CT statutory functions and administering activities and operations.
    2. Complying with applicable laws, regulations, codes of practice, guidelines, and rules, or assisting law enforcement and investigations by governmental and/or regulatory authorities.
  3. Marketing and promotional purposes:
    1. Informing you of products and/or services available from CT.
  4. Analytics and personalization:
    1. Contacting you for surveys to research your opinion of current or potential services and to measure or understand advertising effectiveness.
    2. Statistical analysis, planning, and reporting.
  5. Any other purpose reasonably necessary to achieve incidental business purposes related to or in connection with the above.

Disclosure of Your Personal Data

CT does not sell, rent or lease its database to third parties. In addition to the purposes listed above, we may disclose certain personal information to our Preferred Partners (defined below) that perform services to support our core business functions and internal operations including administration of your membership, performance of statistical analysis, sending email or postal mail, provide client support, or arranging for deliveries. All such Preferred Partners are prohibited from using your personal data except to provide these services to or on behalf of the CT, and they are required to maintain the confidentiality of your information. Such preferred partners (“Preferred Partners”) include:

  1. our business partners, vendors, and sub-contractors for the performance of the CT’s services and operations;
  2. advertisers and advertising networks that require personal data to personalise relevant adverts to you and others;
  3. analytics and search engine providers that assist us in the improvement and optimisation of our websites;
  4. organisations which share a business relationship with the CT in areas such as marketing collaborations to carry out CT’s activities and operations and co-branding exercises;
  5. our professional advisors such as our auditors and lawyers; and
  6. any other third party who reasonably requires your personal data to achieve any other incidental business purposes related to or in connection with the above.

We will not restrict or deny you access to CT’s services because of choices and requests you make in connection with your personal data. However, please note that certain choices may affect CT’s ability to deliver our services.

How We Store and Protect Your Personal Data

CT maintains reasonable and appropriate physical, electronic, and procedural safeguards designed to protect your personal data from unauthorised access, use or disclosure. CT maintains your personal data on computer servers in a controlled, secure environment, with reasonable safeguards in place. CT will not share your personal data with third parties without your permission, except if required by law or a court order to do so.

You should be aware, however, that no method of transmission over the Internet or method of storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your personal data, and are constantly reviewing and enhancing our security measures.

Should we become aware of any unlawful or unauthorised access, use or disclosure of your personal data, we will notify you if and as required under Singapore data protection laws, as well as take reasonable steps to mitigate the effects of any data breach.

As far as possible, the CT stores all personal data collected in Singapore. However, it may be that your personal data shall be transferred to, and stored at, a destination outside Singapore. It may also be processed by staff operating outside Singapore who work for the CT or for one of our Preferred Partners. By submitting your personal data to us, you agree to the transfer, storage or processing of your personal data outside Singapore and the CT assures you that your personal data shall be accorded a standard of protection that is at least comparable to the protection under the PDPA.

Retention of Personal Data

We may retain personal data for as long as necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws.

We will cease to retain, securely delete, or destroy documents containing personal data about you, or remove the means by which the data can be associated with you, when it is no longer needed for legal or business purposes.

Withdrawing Consent

You may withdraw your consent given for any or all purposes set out in this Privacy Policy by writing to info@centience.co.

Upon receipt of your written request, we may require a reasonable period to process and respond.

If you withdraw consent to any or all purposes, and depending on the nature of your request, we may not be able to continue to provide some or all products and/or services to you. Withdrawing consent does not affect our right to continue to collect, use, disclose, or process personal data where permitted or required under applicable laws.

If you are a client of CT, you acknowledge that the collection and usage of certain personal data is necessary to maintain for processing transactions and for certain other purposes. Such other purposes include receiving information from the CT and business partners relating to its programmes, products and services (“Other Information”). If you wish to opt out of receiving Other Information, you may at any time choose to unsubscribe by (1) writing to CT at info@centience.co or (2) clicking on the “unsubscribe” function on any electronically transmitted publications from CT or (3) choosing to unsubscribe on the CT client portal. If you choose to unsubscribe as mentioned above, you will no longer receive any communications from CT with respect to the Other Information but you will continue to receive communications from CT relating to your membership.

Access, Accuracy and Correction of Personal Information

You have the right to access your personal data that is in our possession or is under our control and request for access to information about how we have, or may have, used or disclosed it during the 12 months prior to your request. We may charge you a reasonable fee to respond to your request. If we intend to do so, we will provide you with information about the fee prior to charging it.

You have the right to require us to correct any error or omission in your personal data that is in our possession or under our control. We also rely on you to ensure that your personal data such as your profile and contact information is accurate and complete. Please let us know of any changes to your personal data.

Please send all access or correction requests to info@centience.co.

Links to Other Websites

We may provide content which contains hyperlinks to other third party websites. We do not monitor, approve or have any control over any third party content or the third party websites and the data protection and privacy practices of such third party websites may differ from ours. CT is not responsible for the content and privacy practices of such websites, and encourages you to carefully review the personal data and privacy related notices and terms of those third party websites.

Contact Information

If you have questions or feedback relating to how we collect, use, disclose, process, or otherwise handle your personal data, please contact us at:

Email: info@centience.co
Attention: Data Protection Officer
Tel: +65 6332 4388